FAQs

REOPENING

WHAT ARE THE OPENING TIMES?

We have temporarily restricted the hours of gym opening to ensure that we keep staff and members safe. This means that we can also increase the level of cleaning and can run a full deep clean while the gym is shut.

Initial Opening Hours – Plymouth

Monday to Friday             0600 to 2100

Saturday & Sunday          0800 to 1400

Initial Opening Hours – Ivybridge

Monday to Friday             0600 to 2100

Saturday & Sunday          0800 to 1800

WILL I NEED TO BOOK MY VISIT?

Please do, but if you prefer to chance it that is also fine, however you might need to wait a little! We will be running a book system for entry to the gym where you will be guaranteed your slot in the club. Booking slots are every 75 minutes. This will also allow us to keep a record for the track and trace system. For the booking system, you will need your membership card number and the email address you used when joining up at the club. If you encounter any problems, please call reception.

Download and register for the App now.

https://play.google.com/store/apps/details?id=com.ashbourneapp.mccaulays&hl=en_GB

https://apps.apple.com/gb/app/mccaulays-health-clubs/id1456368080?l=nb

WHAT’S THE PROCEDURE FOR ENTERING THE CLUB?

Sanitise hands before coming into the club with hand gel provided. Use your membership card at reception as per normal and follow all the procedures that have been introduced in the club.  These are described on signs around the club. The procedures are for your and the staff’s safety! Please if you can, wear a mask whenever possible.

WHAT ARE MCCAULAY’S DOING TO KEEP ME SAFE?

Signage has been introduced to maintain social distancing and clean & sanitation stations have been positioned throughout the club. We are asking all members to clean their equipment immediately after use. A new rigorous and frequent cleaning schedule has been implemented and all staff will be wearing correct PPE. A brand-new air extraction system has been installed in the lower gym at ivybridge to supply fresh air and the layout has been reconfigured throughout the clubs to maximise social distancing.

ARE THE CHANGING ROOMS AVAILABLE?

Please come to the gym fully changed and ready for activity. Changing rooms are identified by the government as areas of increased risk of transmission – use of changing rooms and showering should be avoided, and we advise that you shower at home.

GENERAL

This is a fantastic offer, what is the catch?

Well there isn’t one. Our aim is to provide the very best gym with ALL of the frills at the most affordable price possible. 

Will The Gym be staffed?

McCaulay’s gyms are always fully staffed for your safety. Unlike other low other low cost gyms we always have staff on site and don’t rely on someone watching CCTV somewhere else in the country!

What does 'no contract' mean?

Exactly that. You must pay for one month’s membership by direct debit and after that you can cancel at any time providing you give a minimum of one months’ notice. To cancel, please contact Ashbourne on 01564 741837 and they will process your request. We also offer 12 month agreements; this option ties you in for 12 months. However, the monthly fee is less than the no agreement option.

What are the opening times? (TEMPORARILY CHANGED)

Plymouth – 6.00am to 10.00pm weekdays and 8am to 8pm at the weekend.

Ivybridge – 6.00am to 10.00pm weekdays and 7am to 8pm at the weekend.

Can I trial McCaulay's before joining?

Yes you can. A free trial request form can be found at the top of the page. Once your message has been sent, a member of our team will be in touch to arrange your free trial.

Does McCaulay's have a sauna, a steam room, spa and pool? (cURRENTLY CLOSED)

Currently only Ivybrige has a FREE sauna and steam room. Ivybridge also has a swimming pool and jacuzzi that is FREE. Plymouth members can use Ivybridge Health Club at the weekend at no extra charge.

Does McCaulay's offer car parking?

Both our Plymouth Gym and Ivybridge Health Club offer ample, free on-site parking. With provisions for motorcycles, blue badge holders and ANPR at our city centre gym you’ll always have the space required.

Does McCaulay's offer classes?

Yes we do. Classes can be booked at reception or through the members’ area of the website.

If I don't have access to the Internet regularly, is there an alternative method to book classes?

Of course. Reception are also able to book (or cancel) classes – speak to them in person, or give your branch a call and they will be happy to assist you.

Do you supply paper towel dispensers to wipe down equipment?

Unlike other low cost gym operators we do supply paper towels so you can wipe down equipment after use as a courtesy to other members and help us keep the gyms clean and hygienic.

Will I be shown how to use the equipment?

Yes, we provide a FREE hour induction in which we will show you how to operate the equipment, should you require this.

Do I need an induction?

Although an induction is not compulsory it is highly recommended. The induction is free of charge; please book your induction at reception.

How heavy are your free weights?

Our plates go up to the value of 25kg each, with a total of 500kg+. Dumbbells go up to 50kg.

Will I be issued with a McCaulay's membership card?

On your 1st visit you will be issued a membership card and your photo will be taken. 

Are there changing facilities?

Yes, we provide showers, lockers and toilets. Lockers take the £ coin and are only to be used for the duration of your training session.

Will personal training be available?

Yes, this is available at an additional cost either on a one-to-one or group basis.

Do you have a Beauty Salon?

Yes, we have a salon at Ivybridge Health Club.

Do you have a Physiotherapist?

Yes, we have a Physio at Ivybridge Health Club.

What is the minimum age to join?

You need to be 16 years old to join McCaulay’s. However, we do offer family memberships at Ivybridge for those with children under the age of 16.

Do you offer student discount?

Yes, we do if you have a valid NUS extra card. You will need to have this ID on your 1st visit after joining.

Can I use my membership at a different locations?

All Ivybridge members can use Plymouth for FREE. All Plymouth members can use Ivybridge for FREE at the weekend.

MEMBERSHIP ADMINISTRATION

Is it possible to change my Direct Debit date?

Yes this is possible. Our Direct Debit partners, Ashbourne can process this for all members. You can contact them on 01564 741837

How do I cancel my membership?

Please contact Ashbourne on 01564 741837 and they will process your request.

How do I freeze my membership?

You are able to freeze your membership under specific terms within your contract. The terms for suspension can be found on the yellow copy of your membership form. Please contact Ashbourne on 01564 741837 and they will freeze your membership. Please note that it will be frozen immediately.

Can I end my membership early if I have taken the contract option?

If you move more than 15 miles away from both clubs you can cancel your membership.

If you are diagnosed with a terminal medical condition you can cancel your membership.

Please contact Ashbourne on 01564 741837

Do I have to pay a joining fee?

All memberships are subject to a £15 joining fee.

SAFETY

Will I be safe at McCaulay's Gym?

Yes! We are always fully staffed and each McCaulay’s gym is monitored via extensive CCTV coverage.

Is the McCaulay's website secure?

Yes, the membership application form on the website is secure. Any details will be fully encrypted and your Personal and Banking details will be kept private.